UnityPoint Health has launched the Patient and Family Advisory Councils (PFACs) as an additional way to bring the voices of patients, families and caregivers directly into its care teams.
The new councils are designed to ensure healthcare experiences are shaped by compassion, respect and real-world feedback.
PFACs make patients and families true partners in care, working alongside health care teams to improve safety, enhance experiences and strengthen connections across its hospitals and clinics. By listening, collaborating and acting on feedback, PFAC members help UnityPoint Health fulfill its mission to improve the health and well-being of the people and communities it serves.
PFAC members will:
- Share feedback to improve patient safety and care delivery.
- Provide input on communication with patients and families.
- Help shape new patient-centered programs.
- Support initiatives that enhance the patient and family experience
“Patients and families are at the heart of everything we do,” Shawn Morrow, UnityPoint
Health Quad Cities/Muscatine president, said in a news release. “By creating these councils, we’re not only inviting their voices into the room, but we’re also making them partners in the decisions that shape care. Their perspectives are invaluable in helping us build a healthcare experience that is safe, supportive and truly centered on the people we serve.”
The estimated time commitment to participate in PFACs is about one hour every other month.
To learn more about member requirements and apply to join, visit unitypoint.org.
