MUSCATINE, Iowa – The assisted living residents at Lutheran Living Senior Campus as well as their families are highly satisfied, according to a recent survey.
The Customer Experience Survey was completed in November 2023 on behalf of Lutheran Living by Align. It’s an independent research firm that specializes in procuring purposeful data to support senior living and care organizations in quality improvement. Lutheran Living achieved a 100% resident satisfaction rate in the survey, senior campus leaders said in a Thursday, Jan. 18 release.
Lutheran Living is one of two Continuing Care Retirement Communities (CCRC) in Muscatine County. As a CCRC, the community serves individuals with independent living, assisted living, memory care, and long-term care services, short-term transitional care and skilled nursing services. Lutheran Living is managed by Minneapolis-based Health Dimensions Group (HDG).
“I am thrilled that Lutheran Living recently achieved a 100% assisted living resident satisfaction rate,” said HDG Executive Vice President Sharon Thole. “This result far exceeds the national average of 85%. I am grateful for and proud of our team members who are so deeply dedicated to our residents’ and families’ holistic wellness.”
The Align Customer Experience Survey is key to Lutheran Living’s success in understanding the needs and preferences of residents and their families, so expectations are met and exceeded. Satisfaction scores are determined based-on responses to questions about six domains. They are dining experience, care quality, communication, environment, care responsiveness and quality of life.
“Our Customer Experience Survey is a valuable tool that our team uses annually to gather feedback directly from the individuals and families we serve. Based on the outcomes, we’re able to continually improve in a way that provides our residents with all the resources needed to safely lead a healthy, active lifestyle,” said Ms. Thole.
