New IRS deputy chief for taxpayer experience has QC ties

The Internal Revenue Service (IRS) recently named Courtney Kay-Decker, a former attorney with Lane & Waterman, Davenport, as its new deputy chief taxpayer experience officer.

Under the leadership of Chief Taxpayer Experience Officer Ken Corbin, Ms. Kay-Decker will lead IRS efforts to improve the taxpayer experience including driving the strategy for taxpayer interactions, and monitoring and prioritizing the taxpayer experience. In addition, the federal tax collecting…