Per Mar Security Services has received the prestigious “Five Diamond Certification” from The Monitoring Association (TMA).
To earn the certification, monitoring centers must meet the five points of excellence:
- Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA training on industry best practices.
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory.
- Commitment to raising industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
TMA’s Five Diamond designation means a monitoring company has demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to quality operator training.
In order to achieve the designation, every operator must pass the course, recertify every three years and demonstrate proficiency in the alarm confirmation process, communications with 911 centers and knowledge of electronic equipment, codes and standards, and proficiency in emergency preparedness.
In 2022, Five Diamond expanded to include TMA Member video monitoring companies that are hosted by a TMA member data center. There are approximately 2,700 monitoring centers in the U.S that communicate and interact with police, fire and emergency services agencies. Of this group, fewer than 130 monitoring centers have achieved the Five Diamond designation.
Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 3,000 team members, operating in 27 branch locations and headquartered in Davenport.
