Davenport-based Per Mar Security Services has again demonstrated its commitment to protecting communities and supporting first responders by renewing its prestigious TMA Five Diamond Monitoring Center designation, according to a news release made available on Tuesday, May 5.
This designation is granted annually by The Monitoring Association (TMA) to monitoring centers that satisfy all the requirements of the five points of excellence:
- Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified through TMA’s rigorous training and testing program focused on industry best practices, emergency communications, and alarm verification.
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL, and UL.
- Commitment to raising the industry standard through TMA membership and participation in its activities.
- Commitment to reducing false dispatches through enhanced alarm verification protocols, helping minimize unnecessary deployments of police and fire personnel.
- Commitment to the highest levels of customer service.
TMA’s Five Diamond designation demonstrates that Per Mar’s Monitoring Center maintains an
exceptionally high degree of responsibility to its local community and customers through sustained investment in training, quality assurance, and operational excellence., according to information from Per Mar.
“Five Diamond companies represent the highest standard of professionalism in the professional monitoring industry,” said TMA’s CEO Whitney Doll. “Their investment in continuous training and quality assurance directly benefits the communities they serve.”
Per Mar is the largest, family-owned, full-service security company in the Midwest with more than 3,100 team members, operating in 27 branch locations. The company was founded in 1953 by John and Eleanor Duffy in their Davenport home.
Today, the company provides full-service security solutions for homes and businesses including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, live video monitoring, alarm monitoring, investigative services and background checks.
